FAQ
Honest answers.
Is this just WhatsApp with extra steps?+
No. WhatsApp gives you a name. Delegate gives you a system: item review, traveler reward, identity review, proof, payment status, trusted hubs, and QR-confirmed handoff.
Who sets the price?+
The sender suggests a traveler reward. Travelers can accept or counter. Delegate adds a clear service fee, and hubs receive a fixed handoff fee when used.
Can I send anything?+
No. Delegate only allows approved, documented items. No mystery packages, prohibited goods, or items travelers cannot inspect before accepting.
Do travelers have to accept the sender's reward?+
No. Travelers can accept, decline, or counter.
Do travelers pay out of pocket?+
No traveler should be forced to pay out of pocket. We use payment-status placeholders and admin-managed payment confirmation until live payment rails are ready.
Where are you opening first?+
Seattle → Addis Ababa and Toronto → Addis Ababa.
What does a Hub do?+
A Delegate Hub is a trusted pickup point. Hubs scan packages in, scan packages out, and hand them to verified recipients. Hubs do not handle money, open packages, or resolve disputes.
What about customs and duties?+
Delegate only supports approved, documented items. Senders provide accurate item details and value. Route rules are reviewed before handoff. Any duties or destination requirements are handled according to the route rules.
How fast is delivery?+
30-day shipping is a choice. 72-hour delivery is a decision. Delegate is built around matched traveler routes designed to move approved items faster than traditional shipping.